Returns & Refunds Policy

Due to the fresh and perishable nature of our products, we do not accept returns or provide refunds for change of mind.

Posted Orders

Once your order has been carefully packed and handed over to the postal or courier service, delivery is outside of our control.

Valley Connection Bakery is not responsible for postal delays, missed deliveries or other delivery issues caused by the postal or courier service. Refunds will not be provided simply because a parcel arrives later than expected.

If your parcel is lost or damaged in transit, please contact us and we can assist you with the appropriate next steps with the delivery provider.

Local Orders

Fresh bread and other locally delivered products are not available for postage. Please ensure you select the correct delivery or pickup option when ordering.

Nothing in this policy is intended to exclude any rights or remedies you may have under the Australian Consumer Law.