Frequently Asked Questions

Got a question? You might find the answer below. If not, feel free to get in touch — we’re always happy to help.

Where are your products made?

Everything is made in small batches in our registered home-based bakery in Melbourne’s Yarra Valley.

Do you bake everything fresh?

Yes! We make our products in small batches and bake fresh to order wherever possible. Because we’re a small bakery, quantities may be limited.

How do I place an order?

Orders can be placed directly through our website. Simply choose your goodies, select your available delivery or pickup option and complete your order at checkout.

Do you offer local pickup?

Yes. Local pickup is available on selected days. Your pickup details and instructions will be provided with your order.

Do you offer local delivery?

Yes! We offer local delivery to selected areas. Available delivery options will be shown at checkout based on your location.

Can you post my order?

Selected Valley Connection goodies can be sent via Express Post within Australia.

Fresh bread cannot be posted and is available for local delivery or pickup only.

What happens if my parcel is delayed?

Once your parcel has been handed over to the postal or courier service, delivery timeframes are outside our control.

We carefully package posted orders, but unfortunately we cannot guarantee an exact arrival date or provide refunds simply because a parcel is delayed in transit.

How should I store my sourdough?

Our sourdough is made without preservatives, so it’s best enjoyed fresh. Store it in an airtight container or bread bag. If you won’t finish it within a couple of days, we recommend slicing and freezing it.

Can I freeze your bread?

Absolutely! Slice your loaf before freezing so you can take out exactly what you need. Pop a frozen slice straight into the toaster and you’re good to go.

How should I store my cookies?

Keep your cookies in an airtight container. For that fresh-from-the-oven experience, warm them slightly before eating — especially our loaded cookies!

Do your products contain allergens?

Yes. Our kitchen handles common allergens including wheat/gluten, milk, eggs, soy, sesame and nuts.

Individual product listings include relevant allergen information. If you have an allergy or dietary requirement, please check the product information carefully before ordering.

Do you cater for severe allergies?

Because our products are prepared in a kitchen where multiple allergens are handled, we cannot guarantee that any product is completely free from traces of allergens.

Do you offer gluten-free products?

Any gluten-free options will be clearly identified on our website. Please be aware that products are prepared in a kitchen that also handles wheat and gluten.

Do you accept returns or refunds?

Because we sell food and perishable products, we don't accept returns or provide refunds for change of mind.

If there is an issue with the product you receive, please contact us as soon as possible so we can help.

Can I order for an event or larger gathering?

Absolutely. If you're planning a party, workplace morning tea, celebration or event and would like a larger quantity, get in touch with us to discuss what you need.

Can I find Valley Connection at local markets?

Yes! You’ll find us popping up at local markets and events. Follow our socials to see where we're heading next.

Do you take custom requests?

Sometimes! As a small-batch bakery, what we can accommodate will depend on the product, quantity and notice provided. Get in touch and we'll let you know what we can do.

Still have a question?

We'd love to hear from you. Send us a message through our contact page or socials and we'll get back to you as soon as we can.

Valley Connection Bakery
Good food, made to be enjoyed.